The Coastal Approach and Philosophy
At Coastal, we understand just how important our customers are to our business.
Core to this is listening to them and working with our manufacturing partners to proactively select and bring quality products and new solutions to the market wherever we can.
With a constant focus on increasing longevity and added value to the external doors and windows market, backed up with a dedicated customer service that includes site, telephone and online support whenever it is needed, the Coastal Group is setting the standard for quality.
Our Core Values
Solution Orientated > providing the best solution to enable the best result
Continuous Improvement > constantly listening and seeking new ways to improve
Attitude > ever resourceful and friendly
Potential > evaluating and appreciating the potential in all
Passion > for upgrading to quality products
Commitment > consistently upholding our high values
We only sell to manufacturers and accredited installers because we understand the clients’ need for the experience of a professional installation.
Anthony started his working life as a carpenter and joiner before moving on to the construction industry learning different trades including bricklaying, plumbing and engineering, working his way up to site management. From site management, Anthony moved into sales before taking a project managing and designing role for an office fit-out company.
This wealth of experience gave him the tools to focus on starting his own company in 2004 – Coastal Group – selling to the joinery and construction industry. Anthony believes the Coastal range of products will constantly evolve as the company becomes one of the market leaders of quality hardware for external doors and windows globally.
On leaving school Loren initially worked in the construction sector picking up a wealth of practical knowledge and experience. He joined Coastal as Director a few months after it was formed in 2004 and quickly found a passion for the joinery industry producing a dedicated catalogue for joinery manufacturers, selling hardware and gaskets for external timber door and windows.
Being technically minded, Loren is always interested in unique products that help give customers an advantage. Quality and longevity are key values he looks for and has been the driving force behind his development of a new product range designed specifically for coastal environments where there is a major threat of corrosion.
Customer Service Manager
Debbie has a long history working in customer services and administration, both within the construction industry and other sectors. She joined Coastal Group in 2012, and in that time has worked in both the sales and administration departments. Hardworking and reliable, Debbie is committed to helping Coastal become the best in the business.
Debbie took on the role of Customer Service Manager in June 2016.
Customer Service Representative
Aislinn joined Coastal after leaving school in 2017. She assists the Customer Service Team in undertaking administrative tasks and continually providing the best for customers, as well as developing her product knowledge.
Customer service is an integral part of Coastal's customer value proposition and Aislinn strives to build trust and strong long term relationships with customers.
Customer Service Representative
Before arriving at Coastal, Kevin held a number of key roles within the glass and glazing sector, more latterly at the St Austell branch of Cornwall Glass and Glazing and Dunheved Glass Centre in Launceston. He will be helping to look after you, our valued customers.
Working in the Customer Service Team at Coastal, Kevin will be assisting with incoming calls, processing sales orders and quotes, through to supporting customers with their with technical enquiries.
Customer Service Representative
Kirsty joined the Coastal Group in January 2016 on a part time basis to primarily help out in the warehouse due to increased workload. Kirsty’s great eye for detail and organisation skills began to shine through and as a result of this she joined the Customer Service team on a full time basis in June 2016 to help drive the business forwards.
Customer Service Representative
Michael joined Coastal in October 2017 after 10 years’ experience in customer care and sales, his most recent being with B&Q. Working in the Customer Service Team at Coastal, Michael will be assisting with incoming calls, processing orders and quotes as he strives to help customers meet their needs.
Customer Service Representative
After leaving school in 1986 Roger qualified as a Cabinet Maker having undertaken a six year apprenticeship. He worked primarily in the London area with some high end clients. Since Roger moved to Cornwall he has worked in the Joinery sector utilising his skills and made his way up from the shop floor to Management level.
He joined Coastal's Sales & Technical department so he can pass on his first-hand knowledge of the Joinery market to the benefit of the company's customers.
Charles worked as a sales manager for a balustrading and handrail engineering company for three years between 2005 and 2008, before it merged with Coastal in 2008. He remained in the sales manager role at Coastal for a number of years, but as a passionate carpenter has moved into the joinery department. His passion for customer service combined with a wealth of both practical and technical knowledge is of real benefit to our customers.
Charles looks after customers in the North.
Euan joined the Coastal Group in 2017 to become brand ambassador for the blu™ performance hardware range. Moving up through a variety of industries including manufacturing, construction and critical asset management, Euan is driven by the real passion he feels for the company and for the product that he represents. His expertise in understanding the customers' needs every time and his unique ability to present the exact solution has determined his position at the Coastal Group.
He is absolutely dedicated to growing the blu™ range of hardware, and is committed passionately to seeing it through to a globally recognised and respected brand.
Joe joined Coastal Group in June 2018 bringing with him a financial and sales background. Previously working for the largest news publisher in the USA, but based in the UK as a Multi Media Consultant, he has a clear understanding of the importance between customer satisfaction and company growth.
He is very much embracing the wealth of knowledge that working with Coastal Group brings. As being a 'Solutions Provider' is one of Coastal Group's Core values, Joe looks forward to helping provide joiners with the best solutions to enable the best results in their products for many years to come.
Russell started his own architectural hardware business in 2003, building his passion and knowledge for the industry, before merging with Coastal Group in 2009.
He began in Coastal’s architectural sales team, before moving into the joinery sales team after 12 months. He has remained in Coastal’s sales department since, utilising his product and technical knowledge to benefit our customers.
Russell looks after customers in the South.
Sales & Marketing Administrator
Amy has worked in high level administration for most of her career, previously working for a well-established family-run Cornish business. Joining in 2017 she brings many skills to Coastal’s Sales & Marketing teams, including a great understanding of customer service.
Being highly organised and having a keen eye for detail Amy is looking forward to being a valued member of the team. She is not only looking forward to supporting the team but also meeting and speaking with you, our valued customers.
Neil has worked in the marketing sector since 2005 for a number of global organisations. Joining Coastal in January 2017 he brings with him a wealth of experience gained in brand management, strategic marketing and enhanced communications. Seeing the importance that Coastal place on customer service and product innovation, Neil is very excited about the opportunities that exist for the company’s further growth.
As Coastal’s range of innovative products continue to evolve, he is looking forward to increasing awareness of the brand throughout the door and window market and how they can help provide solutions throughout the door and window industry.
Research & Development Manager
Bruce brings a wealth of engineering experience to the company, having spent more than 25 years running his own company in the engineering sector. He joined the Coastal team in 2010, and since 2012, has been heading up the research and development side of the company helping Coastal continually develop and stay at the forefront of the market.
As R&D has now become a central part of the company culture Bruce plays a vital role in helping Coastal remain at the cutting edge of the industry, innovating & upgrading the style, performance and longevity of external doors and windows globally.
Upon leaving school in 1989, Phil worked in the manufacturing sector developing a real taste for technology and in particular computerised CNC machines, working for a furniture manufacturer programming and running the CNC Router to then moving to a large American speaker manufacturer running multiple CNC routing machines in a 24 hour production environment, Phil then moved to a joinery company where he took his knowledge to help them purchase and implement CNC technology into their business. Continuing to develop his passion for IT Phil focused on web development, computer programming & CAD designing, moving up through the management ranks, helping streamline many businesses.
After working in the joinery industry for many years, he joined Coastal to help drive the business forward as Technical Manager.
With a passion for providing the best possible quality – from both a product and service perspective – Wayne works closely with our customers and manufacturers to form a friction-free product flow process. Since starting in the warehouse in 2007, picking and packing orders, Wayne developed into his role of heading up sales.
His wish to provide those manufacturing quality external doors and windows worldwide with a quality one-stop supplier of joinery hardware has led on to him taking up a key purchasing role in the company.
Bradley joined Coastal after leaving school, initially working in the handrail and balustrading department, assisting the warehousing team in project management. He then moved onto the joinery sales department, before progressing into purchasing and warehouse management in recent years.
He feels that working at Coastal offers him constant opportunities to learn as the company develops further and is looking forward to helping Coastal progress to new levels.
Susan has worked in the accountancy sector for the majority of her career, working her way up in the industry to the point where she now manages the accounts for Coastal Group.
Joining Coastal in July 2010, Susan has shown great dedication, organising the accounts team structure to the way it is today.
Ian has worked in administration and scheduling for most of his working career, joining Coastal in January of 2011 in the customer services team of the architectural department.
He moved into the accounts team in March 2013 as Credit Controller and is a valued member of the team, consistently meeting and exceeding targets.
A dedicated warehouse professional, Darren joined Coastal in 2013 as Warehouse Manager, his hard work and team commitment always sees him not only meeting but exceeding targets. He is very proud of his team, and feels that Coastal’s positive team spirit is a key element in our success.
He plays an important role in ensuring customers get what they need when they need it.
With the increased order output from our warehouse every day, Dan's skill in packing will be key in helping ensure your goods arrive with you in the pristine condition you deserve.
James built up a wealth of experience in warehousing and stock control, working for 7 years with two large companies prior to joining Coastal as a warehouse operative in 2013.
As Coastal has gone from strength to strength over the past 3 years with orders and despatch increasing exponentially James’s hard work and determination has come to the fore with his role now incorporating the goods in management.
Matthew has recently joined the Coastal warehouse team and brings the benefit of over 13 years’ experience in warehouse operations and procedures.
The warehouse activity has significantly increased over the short time since Matthew Joined Coastal, he is now a valued member of the team dedicated to his work, with a passion for Coastal and customer satisfaction.
Below are a copy of our policies in PDf format, click to open within your browser.
Anti-bribery and Anti-corruption Policy.
Anti-slavery and Human Trafficking Policy.