Behind the Hardware - How we go the extra mile to support our customers

Providing customers with support – whether it’s technical, practical or product knowledge – has always been a vital element of the Coastal approach. The quality of that support – in addition to the quality of our door and window hardware solutions - is something customers often comment on and Coastal team member Roger Phillips is an excellent example of that approach.

Before jumping the fence and joining Coastal’s highly experienced and knowledgeable Customer Services Team in 2016, Roger spent over 30 years in the joinery trade. From indentured apprentice Cabinet Maker he built his career leading him to roles as joinery firm manager. It is this breadth of knowledge and real understanding about the industry that our customers are able to tap into and benefit from.

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Offer Your Customers Keyless Door Entry Technology with our Biometric Door Locks

​For customers looking for a keyless door entry system, our new Biometric Door Locks provide the perfect solution.

Designed to deliver quick and convenient access to a property without the need for a key, our new system allows homeowners to simply scan their fingerprint or use their mobile phone to open their front door. Security focused, our new Biometric Door Lock Kits use the very latest fingerprint recognition and mobile phone technology to provide a convenient, secure flexible door entry system.

 

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Full Technical Support Service to help you manufacture the UK’s leading sliding door system - HS Portal SCV

​Our HS Portal SCV Lift & Slide Wood Door System is not only designed to be easier to manufacture but comes with a full technical support package dedicated to help you manufacture.

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New innovation to speed up production time & deliver enhanced lifetime for your ultimate sliding wood door system

HS Portal SCV

Innovative technology features strongly in our new HS Portal SCV Lift & Slide system, which means we’ve been able to reduce your manufacturing time and deliver an enhanced life span with wider environmental benefits.

By listening to customers we’ve been able to design and create what we believe is the best Straight Sliding Wood Door System on the market today. Not only is the new HS Portal SCV Lift & Slide System quicker and easier to manufacture but it also has wider benefits.

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Introducing HS Portal - Your ultimate straight sliding timber door system

​Committed to developing new door and window hardware solutions, we’ve listened to feedback in the market concerning the issues being faced by customers with their current lift & slide timber door systems – and developed a new solution.

Addressing the needs of the market, our brand new HS Portal SCV Lift and Slide System is packed full of features and benefits for you and your customers.

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Blu Book Makes the Grade with 0ver 60 High Performance Door and Window Hardware Solutions

More and more homeowners across the UK are choosing stainless steel door and window hardware. And it’s no surprise – because it looks great. But so much of the mainstream stainless steel hardware simply isn’t up to the job and will often become very quickly corroded, tarnished and discoloured – especially on or near the coast.

The end result – unhappy customers, potentially expensive call backs and time and effort spent remedying work. So why take the risk in the first place?

Blu is renowned as the best-performing, most durable suited range of door and window hardware available today. Perfect for properties in highly corrosive coastal locations or when working with acidic timber such as oak or Accoya, the range of door and window hardware solutions from blu has never been bigger.

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Caught on Camera – all the benefits of our Brilliant Tilt & Turn System

There are so many benefits of using our Maco Tricoat Tilt & Turn System it’s difficult to know where to start. What’s for sure is that not only will you notice them but your customers will too.

To really spell out the features we’ve created two short films so you can see how brilliantly innovative the system is and even show you just how simple it is to fit and install.

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Red Horse Screw – Get Your Free Sample Pack Today

We’ve teamed up with renowned Danish Screw innovators Red Horse to bring you the best timber joinery screw on the market – RED HORSE.

Used by World leading window manufacturers, such as Velux and Velfac, the RED HORSE cold forged screw is available in cutting edge ZYTEC™ technology coated material or in A2 stainless steel.

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Rolkär – the bifold door system that can be fitted into virtually any space

Bifold systems are increasingly popular with homeowners right across the UK whether specifying them on new builds, extensions or retro-fitting them as part of property refurbishments.

They offer a fantastic way to bridge the gap between inside and out. But for many properties, the lack of structural support has historically meant bifolds have not been an option.

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Investing in Quality & Knowledge to Support You

Here at Coastal we are committed to bringing the very best products on the market to support you. But it’s not just about great products – it’s about great customer service too.

And one of the main ways to help you is by having a team that is highly knowledgeable, experienced and on hand to deal with any technical questions or issues that you might have.

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