With highly discerning customers refurbishing classical Oxfordshire properties, through to Oxford colleges and World Heritage Site Blenheim Palace, renowned joinery firm Conifer Joinery Ltd, prides itself on the quality of the bespoke timber products it creates.
From beautiful timber windows and doors, stairs and increasingly bespoke furniture, Conifer Joinery has developed a reputation for the quality of its work right across Oxfordshire.
With more people opting for timber windows and doors, company directors Colin Bowden and Philip Inwood were looking to supply their finished products with a range of hardware options to provide even greater value to their customers and found the solution with Coastal Group.
Today Coastal Group supplies Conifer with a range of window and door hardware but it is not just the quality of the products that appeals to Conifer, according to company director Philip.
“Many of our clients are working on projects that involve refurbishment and renovation works to large classical Oxford houses or historic properties, where quality is critical.
“Windows and doors are vital aspects of these projects and we wanted to ensure that we were supplying our products with excellent hardware that matched the timber windows and doors we were creating. Having met with one of the Coastal sales team, we liked the friendly, customer focused approach combined with range of products but above all else – their technical knowledge,” said Philip.
“It really makes a difference to work with a company that places such emphasis on customer support that can back that up from a technical perspective. There is always someone on hand when we need any help or support. If we wanted to fit a new type of lock on a door for example, Coastal will send us the technical drawings and back that up with any additional information they feel will be beneficial so that we can understand best installation practice before we even start,” he added.
According to Philip, backing up the technical knowledge through regular catch up calls, newsletters and new product updates means Conifer is also able to keep completely up to date with the latest development in the market.
“The team at Confier Joinery place a great emphasis on the quality of the work they produce so we are really pleased that the focus we put on technical knowledge and customer support is something they value,” said Wayne Jenner of Coastal Group.