Coastal Group has expanded its customer service team with the addition of several new technical advisors.

Coastal Group specialises in manufacturing and supplying door and window hardware, but it is also well known for providing specialist technical guidance to joiners, door and window manufacturers, architects and project managers.

Due to expansion, the company has recently recruited three new advisors to the team.

“We are thrilled to welcome Lee, Andy and Gemma to the Coastal family,” said Loren Jenner, Managing Director at Coastal Group. “Together they have over fifty years in the trade, from working in technical joinery to liaising with customers on door and window projects. Their wealth of experience means better support and technical expertise for customers.“

What does the Sales and Support Team at Coastal do?

• Answer customer enquiries - often over 150 calls and 100 emails a day
• Provide technical guidance to customers
• Track deliveries
• Assist international customers with shipping quotes
• Respond to and share feedback with the team
• Advise customers on products

“The new advisors join a growing team that works closely with customers every day," continued Loren, "offering assistance on all aspects of doors and windows, from selecting products and fitting them to troubleshooting.”

The Sales and Support Team is managed by newly appointed Alan Priestley, who joins Coastal after working in the film and television industry, sourcing locations.

"I've had a fantastic start to my time at Coastal," said Alan. "The sales and support team are energetic, knowledgeable, and inspirational in their pursuit of service to our customers. I have a lot to learn but I've got a great team around me and I'm enjoying every minute."

The newly expanded team is on hand to answer customer queries regarding products, deliveries and technical information. "I've had such a warm welcome since starting here at Coastal," said Andy, who came to Coastal after working as a joiner in Falmouth, Cornwall. "I love working here; every member of staff is lovely, helpful and fun to work with; the days absolutely fly by.”

Coastal Group has been serving the trade for over twenty years, manufacturing 316 marine grade stainless steel door and window hardware and supplying thousands of products to the trade, from locks to thresholds and weather seal.

"We're always looking at ways to improve," concluded Loren. "Customer service, along with specialist technical support, is one of the things our customers value, so having the right people on the end of the phone is essential."

Contact the team

If you have any questions about your next door or window project, get in touch by calling 01726 871 025 or drop us an email. We're a friendly bunch and are here to help every day from 8am until 5pm.