HELPING YOU
We're here to help you...
Whether it's selecting the best hardware for your door or window requirement,
Helping set up our product on your new CNC software,
Or how to install our hardware. Our team of door and window hardware experts are here to help you.
If you don't find the answer to your query on our website, please contact us using the form at the bottom of this page or on sales@coastal-group.com or 01726 871025.
After Sales Support
Our support and help to you doesn't stop at the sale of the product.
If you need help setting up your door and window hardware on your CNC software, advice on your tooling requirements, or assistance on how to install our product then tap into the knowledge banks of our team of experts who are ready to help.
As a customer fed back to us "Thank you very much for your help and patience in getting set up with Multipoint Locks. I'd only ever known Sash Locks and Rebate Sets but your help made it fairly painless."
Maybe you need to supply Part Q Approved Doors and Windows but struggling with achieving Part Q Certification - discuss our Part Q Scheme with us and discover how we can easily provide you with Part Q Certified Doors and Windows.
Send us detail of what you would like help with using the ENQUIRE button below and the relevant member from our team will get in touch.
Enquire
Delivery
Great Service and Fast Delivery are important to you and we continue to invest to provide you with an industry-beating service. Our new Distribution Centre has enabled us to increase our stockholding and is currently running at an average OTIF (On Time In Full) metric of 95%.
Almost every item shown on this website is held in stock for fast delivery. All stock item orders placed before 2pm are dispatched the same day and are usually delivered the next working day. If required, your delivery can be sent straight to site or an alternative location, e.g. to your client. Our carriage charges are as follows (but due to current volatility in the logistics market may be subject to change without notice):
- Phone/Email orders within UK Mainland will be charged £8.95, free delivery over £250.
- Web orders within UK Mainland will be charged £5.95, free delivery over £100.
- Orders to Northern Ireland will be charged £25, free delivery over £350.
- Orders to Channel Islands will be charged £35, free delivery over £500.
- Orders to Scottish Offshore Islands will be charged £42, free delivery over £400.
- Palletised orders are charged at cost.
Lead & Steel Weights and Special order items are exempt from the above and applicable carriage charges will be quoted at the time of order.
ENQUIREFAQs
Got a question on our products you'd like answered? Our team of experts have put together a list of questions frequently asked by our customers and provided answers to them. You can view these by clicking the button below.
If you cannot find the answer to your question then send it to us using the ENQUIRE button below and we'll be happy to help.
How-To and Fitting Videos
We've created a whole range of Help, How-To and Fitting Videos to help you - from how to use our website, to how to fit MACO TRICOAT Tilt and Turn components, to some of the advantage you can enjoy over your competition by fitting our products.
You can view this growing video library by clicking on the button below:
VISIT VIDEO LIBRARYProduct Advice
Need help in selecting the best hardware solution for your door or window project, or in specifying the correct hardware to meet standards or regulations?
Our team of door and window hardware experts can help provide you with the most cost-effective solution and product that performs to required standards.
We're here to not only add value to your doors and window, but also to your company and your clients.
Schedule a video call with us using the button in the footer below, or send us some detail of what your door or window project is you would like advice on by clicking on the ENQUIRE button below and one of our team will soon be in contact to help.
Enquire
Returns
Accuracy and customer satisfaction are important to us and we understand the significance of ensuring you receive the correct goods, intact. All orders are checked and signed off before despatch and carefully packed so they arrive undamaged. However if you're not satisfied with your delivery please contact us by clicking the REQUEST A RETURN button below and completing the form.
You can view our full Returns Policy by clicking the button below.