Coastal Group is excited to announce the expansion of its Business Development Team.
The new team, which includes former joiners and fenestration experts, provides local support to valued customers, whether you’re a joiner, door and window manufacturer, or installer.
“We’re thrilled to expand the team,” says Ben Kappes, Head of Sales and Marketing at Coastal Group. “This new structure helps us increase the number of face-to-face visits with our customers, which builds stronger partnerships, gains a deeper understanding of each customer’s unique needs, and enables us to respond more quickly with tailored solutions.”
With a restructured approach and a team of experts ready to assist, Coastal is working to make sourcing external door and window hardware easier, faster, and more personal than ever.
Introducing the new team structure
The new expanded team better meets the demands of a growing customer base, with five dedicated Business Development Representatives covering distinct regions across the UK.
Each member of the on-the-road team is backed by years of industry experience, allowing them to understand customers’ unique needs and provide solutions tailored to them.
Additionally, Coastal’s highly trained, office-based support team continues to offer immediate assistance with orders, account questions, and technical queries, ensuring a seamless experience from enquiry to installation.
“For our customers, the new structure means direct access to our expertise and support,” continues Ben Kappes. “This makes it easier to help customers find the right products for their projects. Ultimately, these face to face visits help us work more collaboratively to drive success for both sides.”
How Coastal’s Team Can Support You
With expertise spanning external door and window hardware solutions, the expanded team is well-equipped to help customers choose the right products, whether for residential, commercial, or custom applications.
Here’s what you can expect from Coastal’s Business Development Team:
- Expert product recommendations: Business Development Representatives are knowledgeable about the full range of Coastal Group’s offerings. From architectural-grade finishes to innovative security features, they can guide customers towards products that will enhance the longevity and appeal of their customers’ projects.
- Technical Support & Installation Guidance: The office-based team includes Technical Support Specialists who are available to answer questions about installation, maintenance, and technical specifications. Their expertise helps customers achieve long-lasting results.
- Order & Account Management Assistance: Account Managers are on hand to assist with all aspects of ordering, making the process as efficient and straightforward as possible, so trade customers can focus on what they do best.
From the bustling cities to the rural countryside, Coastal’s Business Development Representatives understand the regional challenges faced by businesses. This knowledge means they can offer tailored advice and solutions.
“At Coastal Group, we’re passionate about supporting the professionals who bring our hardware solutions to life,” added Coastal’s Managing Director Loren Jenner. “We’re confident that our expanded team will offer you the resources and expertise you need to tackle projects of all sizes, from design consultation to post-installation support.”
If you'd like to arrange a visit from your regional representative, give us a call on 01726 871 025 or drop us an email and we'll be in touch to arrange.
