Help

Frequently Asked Questions

Explained

Parts of a Front Door

Understand how each element works together to deliver security, durability and performance.

From robust hinges and precision locks to weather seals, thresholds and door furniture, every component plays a critical role in protecting the entrance and ensuring smooth, reliable operation.

Explained

Parts of a Casement Window

A casement window is a system of carefully engineered parts.

Glazing beads secure the glass, trickle vents manage airflow, espag handles control locking, and weatherseals protect against the elements - combining to deliver insulation, ventilation and ease of use.

Explained

Parts of a Sliding Sash Window

Traditional styling meets modern performance.

Sliding sash windows rely on seals for draught-proofing, beads to hold glazing in place, and carefully selected furniture to ensure smooth operation - preserving heritage style while enhancing comfort and efficiency.

General information

We offer a wide range of products including door handles,
locks, hinges, window handles, stays and security accessories. Our inventory
includes items suitable for both residential and commercial properties.

Yes. Our products are hard wearing enough for outdoor use,
made from durable materials to withstand various weather conditions, but they
can also be used indoors for a fully coordinated look.

Product information

Our website provides detailed product descriptions and specifications. We have information on the website to help you understand the different hardware and how to choose the best product for your needs. If you need further assistance, our customer service team is available to help.

We have a number of handing guides which are available on the website. You can also contact our customer service team on 01726 871 025 or drop us an email sales@coastal-group.com if you are unsure or have any questions.

Yes, we offer bespoke designs and styles on a range of products. Please find out more here and contact the team for more information about what’s available.

Ordering & Delivery

You can place an order directly through our website by adding items to your basket, logging in and proceeding to checkout. We accept all major credit cards.

We offer standard, express and next-day delivery options. The available options
and costs will be displayed at checkout based on your location.

We use a number of delivery companies depending on the size of the item and the
delivery address. As a guide we use DPD, DX and TNT.

Free delivery is available on phone and email orders over £300 and on web orders over £150 within UK Mainland. More information on our delivery charges can be found on the Help page.

Yes we can part despatch. Please contact a member of our customer service team on sales@coastal-group.com or 01726 871 025 and they will be happy to assist you.

A standard delivery usually takes 2-4 business days. Express delivery typically
takes 1-3 business days. Next day delivery is available for orders placed before
3pm on a business day.

Yes we deliver to many countries worldwide. International shipping rates and delivery times will be calculated at checkout.

Returns & Exchanges

We want you to be delighted with your order. If you are not satisfied with your purchase you can return it within 30 days for a full refund, provided the item is in its original condition and packaging. View the Returns Policy here.