After sales support
Our support doesn’t stop at the point of sale. Whether you need help setting up door and window hardware on your CNC software, advice on tooling, or guidance on installation, our expert team is here to help. If you’re looking to supply Part Q approved doors and windows but are struggling with certification, talk to us about our Part Q Scheme and how we can support you. Get in touch with details of what you need help with and a member of our team will be in contact.
Thank you very much for your help and patience in getting set up with Multipoint Locks. I'd only ever known Sash Locks and Rebate Sets but your help made it fairly painless.
Delivery
We hold most items in stock for fast delivery, supported by our Distribution Centre and a 95% OTIF (On Time In Full) performance. Orders for stock items placed before 2pm are dispatched the same day and usually delivered next working day, with delivery available direct to site or your client.
Delivery charges vary by location and order value, with free delivery thresholds available. Palletised, special order items and lead or steel weights are charged separately and quoted at the time of order.
FAQs
Got a question? See the most frequently asked questions by clicking the link below.
If you can’t find what you’re looking for, get in touch using the details below and we’ll be happy to help.
How-to & fitting videos
We've created a whole range of Help, How-To and Fitting Videos to help you - from how to use our website, to how to fit MACO TRICOAT Tilt and Turn components, to some of the advantages you can enjoy over your competition by fitting our products.
Product advice
Need help selecting the right hardware for your door or window project, or ensuring it meets the required standards and regulations? Our team of hardware experts can advise on cost-effective solutions that perform to specification, adding value to your project, your business, and your clients. Get in touch to discuss your requirements and one of our team will be happy to help.
Returns
Accuracy and customer satisfaction are important to us. Every order is carefully checked, signed off, and packed to ensure it arrives complete and undamaged. If there is an issue with your delivery, please contact us to request a return. Our full Returns Policy is available for further details.
Need help?
Contact Us
Phone