Inowa sliding door system

Welcome

Coastal
Loyalty Club


Welcome to Coastal Collective, Coastal Group's loyalty club, rewarding your loyalty with exclusive benefits and perks.

Free carriage*

Quarterly gifts

Dedicated support from your own account manager and face-to-face visits

Coastal Collective is here to reward your partnership with Coastal, giving you even more value.

How to become a member

Becoming a member of the Coastal Loyalty Club is simple.


Spend a minimum of £25,000 within any rolling 12-month period.

Order in at least 11 out of 12 months within that rolling year.

Place monthly repeat purchases.

Exclusive perks for members

As a member you will receive a quarterly gift from Coastal - here are a few examples.


Spring

Stylish, branded water bottles – perfect for staying hydrated on the go.

Summer

High quality back packs, ideal for work, travel and outdoor adventures.

Autumn

Stay warm in style with our premium branded hoodie.

Winter

Exclusive wine gift boxes - a sophisticated seasonal treat for you or your team.

Why join?

The Coastal Collective is more than just a rewards program - it's a partnership. From practical business benefits like free carriage on every order to exclusive high quality gifts, we're here to add value to your experience with Coastal, every step of the way.

Start your journey to membership today and experience the best of Coastal Group.

Coastal Collective Frequently Asked Questions


  1. How do I know if I qualify for the Coastal Loyalty Club?

    2. You'll qualify if you've spent a minimum of £25,000 with Coastal Group within a rolling 12-month period and haved placed orders in at least 11 out of 12 months. If you meet these criteria, we'll notify you about your membership.

  2. When do I receive my quarterly gifts?

    3. Gifts are sent out at the end of each quarter. You'll receive an email notifying you when your gift is on its way.

  3. Can I customise my gifts?

    4. Some gifts, such as branded apparel, may offer customisation options like size and colour. If applicable, we'll contact you with details ahead of distribution.

  4. What happens if I don't meet the criteria for one quarter?

    5. Membership is reviewed on a monthly basis. If your spending or order frequency drops below the threshold, your membership will pause, but you can requalify to meet the criteria in the future.

  5. Can I transfer my membership to someone else in my company?

    6. Membership benefits are tied to your account with Coastal. While gifts and perks can be shared within your business, the membership itself is non-transferable.

  6. Do I need to apply for the loyalty club?

    7. No application is necessary. If you meet the qualifying criteria, you'll automatically be enrolled and notified.

  7. What type of gifts can I expect?

    8. Gifts vary each quarter but may include premium items such as branded water bottles, ruck sacks, wine gift boxes and exclusive apparel.

  8. Can I decline the gifts if I don't want them?

    9. While we hope you'll enjoy the curated gifts, you can opt out by contacting our customer service team.

  9. I've got more questions - how can I get more information?

    10. If you have any further questions about the Coastal Collective loyalty club, feel free to contact us on 01726 871 025 or email sales@coastal-group.com or speak to your Coastal sales representative.

* Free carriage on UK mainland deliveries, up to four deliveries per month. Please contact your account manager with any queries.